Returns Policy
Welcome to Tiny Explorers, where we aim to provide you with enchanting products that spark joy and imagination. We understand that occasionally, you may need to return or exchange an item. Our Returns Policy is designed to make the process straightforward and hassle-free.
Extended Christmas Returns:
For items purchased from December 1st 2025 to December 25th 2025, you have 30 days from the date of receiving your order to initiate a return.
Items must be unused, in their original condition, and in the original packaging.
Eligibility for Returns:
You have 14 days from the date of receiving your order to initiate a return.
Items must be unused, in their original condition, and in the original packaging.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer support team through our Let's Chat page.
- Provide your order number and details about the item you wish to return.
- Our team will guide you through the return process.
Return Shipping:
Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
If a return label is provided, it will be deducted from the refund amount.
Refund Process:
Refunds will be processed within 3 days of receiving the returned item.
Damaged or Defective Items:
If you receive a damaged or defective item, please:
- Contact our customer support team within 7 days of receiving the item.
- Provide photos and a description of the issue.
- Our team will assist you in resolving the matter promptly.
Contact Information:
If you have any questions or concerns regarding our Returns Policy, please contact our customer support team through our contact form in our Let's Chat page.
Policy Changes:
This Returns Policy is subject to change without notice. Please review it periodically for any updates.
Conclusion:
Thank you for choosing Tiny Explorers. We appreciate your understanding and cooperation. If there's anything we can do to enhance your experience, please let us know.